Purchased tickets are non-refundable. If the event is cancelled, see the section "Cancellation of the event".
Biletti is not responsible for changes or cancellations of events. The organizer of the event is responsible for refunds of advance tickets for a canceled event. When the event is cancelled, the event organizer will inform about the procedure, how to deal with returns or possible compensation issues. Ticket delivery costs are not refunded even if the event is cancelled.
We use a tiered delivery and handling fee model to ensure that the fees are fairly determined based on ticket prices.
For ticket bundles, each ticket is assigned a calculated value (ticket price divided by the number of tickets to be issued). Costs are determined based on this value in the same way as for individual tickets.
When paying with cultural benefits (Smartum, Epassi, Edenred), we add 3% payment method fee to cover the processing costs associated with these payment options.
A handling fee of 2.50€ will be added to the gift card sale price. For payments made with culture benefits (Smartum, Edenred, and Epassi), an additional 3% payment method fee will apply. For PayPal payments, an additional 4% payment method fee will be added.
Resale of tickets for the purpose of making money is strictly prohibited. It is possible to resell tickets through Biletti's own resale channel, which is available to all registered users.
If the buyer encounters a problem situation in the ticket payment process, or in another situation when using the site, the buyer must immediately contact customer service to resolve the problem situation.
By buying tickets on the Biletti.fi website, you agree to the above terms of delivery.
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